Rick Evans' Résumé
Profile
Business Product Owner & UX Leader with 20+ years of experience bridging business requirements and technical implementation. Expert in product roadmap development, stakeholder management, and cross-functional team leadership. Proven track record of delivering customer-focused solutions that drive business value through strategic product vision and agile methodologies.
Core Competencies
- Product Strategy & Roadmap Development | Stakeholder Management | Agile/Scrum Methodologies
- Requirements Definition & Prioritization | Cross-functional Team Leadership | User Story Creation
- Business Analysis & Process Improvement | Customer Research & Validation | Product Backlog Management
Experience
UX Consultant, Attentive 2 Design, Maryville, TN 2021 - present
- Lead product discovery and requirements gathering for multiple client engagements, defining features aligned with business objectives
- Partner with stakeholders to design clinical quality measures and implementation strategies, translating business needs into actionable development requirements
- Architect information systems for St. Jude worldwide community, improving cross-team collaboration and operational efficiency
Director of Product Experience, Optum, Raleigh, NC 2018 - 2021
- Product Owner for Type 2 Diabetes provider-facing medication recommender application, reducing clinical decision variability and improving patient outcomes
- Defined product strategy and vision for EHR integration initiative, enabling Smart on FHIR application access for clinicians
- Collaborated with business units and technical teams to prioritize feature development and align deliverables with business value
UX Consultant, User-View, Durham, NC 2018
- Conducted comprehensive business analysis of healthcare call center operations to define requirements for new CRM tool
- Interviewed key stakeholders (Medicare brokers, agency heads) to gather business requirements for portal redesign
- Created detailed user stories and prototypes to facilitate development team understanding and implementation
Sr UX Consultant, MBO Partners, Durham, NC 2016 - 2017
- Product Visionary for comprehensive healthcare platform, defining 5-year product roadmap aligned with customer needs analysis
- Participated in 24+ stakeholder sessions in clinical environments to gather requirements and validate product assumptions
- Translated complex business requirements into technical specifications for development teams
Sr UX Consultant, RoleModel Software, Holly Springs, NC 2012 - 2015
- Led product development for 3 concurrent projects across different industries, managing stakeholder expectations and delivery timelines
- Conducted user research and market analysis for new product opportunities, directly contributing to business development success
- Delivered end-to-end product solutions from concept through final implementation
Lead User Experience Engineer, Thomson Reuters, Durham, NC 2011
- Product Owner for customer-facing applications, conducting usability validation with 12+ customers before development
- Delivered 3 high-fidelity product prototypes within aggressive 1-month timeline for customer conference demonstration
- Proposed and designed communication portal solution to improve collaboration between UX, Business Analysts, Product Managers, and external customers
- Led development of customer reporting tool that secured multi-million dollar contract
Software Developer 4, SAS Institute Inc, Cary, NC 2007-2010
- Early adopter and implementer of customer solutions using emerging Adobe Flex 3 technology
- Built 2D and 3D visualization tools for Retail Space Planning product line
- Enhanced loan submission processes through interactive geocoding features for HMDA/CRA compliance
Usability Consultant, Glaxo Smith Kline (GSK), Durham, NC 2006
- Process improvement specialist - automated manual workflows, reducing weekly time commitment from 4 hours to under 15 minutes for 20+ scientists
- Served on agile XP development team, participating in 4 production releases over 7 months
- Partnered with business stakeholders to conduct usability testing and iterative product improvements
User Interface Designer, Capital Group Companies, San Antonio, TX 2004-2006
- Product Owner for knowledge management system redesign serving ~2000 users, implementing changes based on usability research
- Managed 15+ product enhancements in final 6 months, coordinating with 10 different developers
- Introduced persona-based development methodology for Business Analysts, Developers, Testers, and Managers
- Evaluated and selected software solutions for training department, delivering $1000 per classroom cost savings
Software Developer IV, SAS Institute Inc, Cary, NC 2002-2004
- Product lead for first release of enterprise Business Intelligence query and reporting web application
- Collaborated with UI designers and graphic artists to optimize product usability and visual appeal
GUI Architect, Fujitsu Network Communications, Raleigh, NC 1999-2001
- Product improvement specialist - eliminated usability problems through complete application redesign based on customer feedback
- Established UI guidelines and standards to ensure product consistency and reduce customer learning curve
- Technical lead for GUI development, improving multi-site team communication and collaboration
Education
Virginia Tech, Blacksburg, VA — Bachelor of Science, Geophysics 1984
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(RTF)Key Achievements
- Delivered products serving thousands of users across healthcare, financial services, and enterprise software sectors
- Secured multi-million-dollar contracts through strategic product development and customer validation
- Led cross-functional teams spanning UX, development, business analysis, and product management